Support

UDAI provides structured channels for technical integration and operational issues.

Developer support

For API integrations, standards compliance, and sandbox access. Channel: Integration Support Portal. Engineers provide guidance against Standards and Interoperability.

Operational support

For live mission approvals, registry errors, or airspace zone conflicts. Channel: Operational Command Desk. Staff have domain expertise in airspace management and registry governance.

Institutional support

For government and regulatory bodies updating policy or reporting national infrastructure concerns. Channel: Executive Liaison Office.

Escalation

Initial report. Open a ticket with logs and UUID identifiers.
Review. Support assigns a priority.
Escalation. Issues that affect public safety or national infrastructure are raised to the platform governance body.
Resolution. A formal resolution or mitigation plan is communicated to the stakeholder.

Security vulnerabilities

Report vulnerabilities to security@udai.live. Include a reproducible description and impact analysis. Disclosure follows the security policy.